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FAQ & SHIPPING
Frequently Asked Questions
HOW LONG WILL IT TAKE TO SHIP MY ORDER ?
We will process your order within 2 business days. In order to comply with global Covid-19 regulations, we prioritize the health and safety of our staff. Therefore in some cases you might experience a delay in shipping out your order. We apologize for this and hope you understand that in these difficult times, we are still working just as hard to improve your shopping experience! Once your order ships, it may take around 10 to 20 business days to arrive, depending on your state.
HOW CAN I TRACK MY ORDER ?
A shipping confirmation is sent to you via email as soon as your order has been shipped, which will allow you to track its status.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us with. After we ship your order, we also send shipping confirmation email. Please be sure to check your spam/junk folder.
WHAT IF MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT ?
We know how important your order is! CARTAZUL provides our customers with the option to track your package. If the tracking information states that your item has been delivered but you have not received it, please check around your neighborhood in case someone else received it by mistake.
We will always do our best to assist you, but CARTAZUL does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
WHY ISN'T MY TRACKING INFO UPDATING ?
The tracking information normally takes a couple of days for it to be updated, in case there is no update for over 2 weeks, please contact our support team.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These fees are determined by the customs office of the specific destination.
Payment of these fees and taxes are the responsibility of the recipient and will not be covered by us here at CARTAZUL. For further details of charges, please contact your local customs office.
Our TIDY HANGER™ 5-In-1 Trousers Holder have a collapsible design, which effectively frees up more space for storing clothes in your closet.
KEEP THINGS ORGANIZED
Our space-saving pant hangers are the best way to organize and declutter your closet and wardrobe.
FREE UP SPACE
With the TIDY HANGER™, you can fit up to 5x more clothes in your closet, allowing you to maximize your closet space.
BROWSE WITH EASE
Our collapsible design lets you display your wardrobe neatly and conveniently, so you can browse through your entire wardrobe in seconds.
CREASE AND WRINKLE-FREE
Our hanging pant racks are designed not to crease your pants. They keep your pants wrinkle-free and ready to wear!
HOW DOES IT WORK?
Traditional hangers waste a lot of space by not using the available vertical space within your closet to its full capacity.
Our multi-functional hangers are built with a collapsible design that uses the vertical space in your closet more effectively, allowing you to fit more in your closet while simultaneously reducing clutter.
After switching to our pant hangers, you’ll notice that you’re no longer digging through your closet to find one pair of pants, and instead, you can browse your wardrobe with ease.
WHO IS IT FOR?
If you have a lot of clothes, limited closet or drawer space, or just like being organized, then the TIDY HANGER™ is perfect for you.
They’re designed to help you free up closet space and keep a more organized wardrobe, so you can browse your clothes with ease.
It’s the perfect solution for anyone looking for additional closet space and, a more practical closet.
Q: Will my pants slide off the foldable hanger?
A: No! Our anti-slip caps prevent your trousers from slipping off our hangers.
Q: Who’s the TIDY HANGER™ made for?
A: If you have lots of clothes, limited closet & drawer space, or just like to be organized, then this collapsable hanger is for you! If you’re constantly searching for your clothes, our hangers might be exactly what you need.
Q: Can I hang jeans and heavy pants on them?
A: Yes! Our hangers can hold up to 5 pairs of pants, including heavy pants and jeans. For bulkier pants, you can stagger the rods for optimal functionality.
Q: Will the hangers leave my pants creased?
A: Our hangers are designed to keep your pants crease and wrinkle-free, so your pants are always ready to wear.
Q: Will the hangers only work on pants?
A: Our TIDY HANGER™ are designed specifically for pants, but our customers have found that they also work with shorts, scarves, skirts, belts, bracelets, and even garden flags! For tops and other clothing, we recommend checking out our 8-In-1 closet organizer here.